News for 'Customer Service Points'

5 Reasons Your Start-Up Isn't Growing

5 Reasons Your Start-Up Isn't Growing

Rediff.com28 Aug 2025

Many start-ups crash when they pursue growth without a brand identity, fail to act on market research or rely only on design instead of investing in trust and value, explains Vinayak Burman.

Want To Be A Monsoon Tourist? Read This

Want To Be A Monsoon Tourist? Read This

Rediff.com4 Jul 2025

Destinations like Coorg, Munnar, the Western Ghats, and parts of the North East, are at their scenic best in the monsoon.

Address grievance redressal promptly, RBI guv tells banks

Address grievance redressal promptly, RBI guv tells banks

Rediff.com19 Mar 2025

'In this age of competition, we will not survive long if we do not provide quality service to our consumers'

Entry-level 5G smartphone market hots up ahead of festival season

Entry-level 5G smartphone market hots up ahead of festival season

Rediff.com19 Sep 2025

India's entry-level 5G smartphone segment, typically held to be those priced below 10,000, is set to bustle in the upcoming festival season as brands like HMD, Poco, and Lava launch their products.

Tax cut may bolster credit growth in H2

Tax cut may bolster credit growth in H2

Rediff.com5 Sep 2025

After a subdued first quarter of 2025-26 (Q1FY26), banks are now betting big on the festive season, rolling out attractive loan offers to boost credit growth in the second half of the current financial year (H2FY26) - a trend likely to be further accentuated by the second-order effects of the good services tax (GST) cuts.

What Is Powering Mahindra's Bolero Run

What Is Powering Mahindra's Bolero Run

Rediff.com9 Oct 2025

Between January and August 2025, over 65,000 units of the Bolero were sold, making it the third-highest contributor to Mahindra's overall SUV sales. Bolero annually achieves sales of over 1 lakh units.

Valuation a key hurdle for auto stocks in short term

Valuation a key hurdle for auto stocks in short term

Rediff.com24 Sep 2025

Multiple tailwinds for the automobile sector, including a cut in goods and services tax (GST) rates, are keeping analysts bullish on auto stocks from a long-term perspective, even as they see the rally running its course in the near term.

Maruti Suzuki India burns rubber, leaves key rivals in its rearview

Maruti Suzuki India burns rubber, leaves key rivals in its rearview

Rediff.com29 Sep 2025

Automotive (auto) stocks have been among the best performers in the BSE 200 index in recent months. More than half of the top 15 gainers over the past one, two, and three months have come from the sector.

Will Trump Pull The Plug On Russian Oil Sanctions?

Will Trump Pull The Plug On Russian Oil Sanctions?

Rediff.com27 Oct 2025

Whether Trump will actually press ahead with the oil sanctions remains unclear, since keeping Russian oil out of the world market risks high oil prices which could boomerang on the US economy and be damaging politically for Trump, points out Ambassador M K Bhadrakumar.

Can Private Bankers Transform Public Sector Banks?

Can Private Bankers Transform Public Sector Banks?

Rediff.com29 Oct 2025

Yes, the entry of private bankers, particularly with global experience will add value to PSBs, points out Tamal Bandyopadhyay.

Digital debt collection makes strides as lenders use tech to cut visits

Digital debt collection makes strides as lenders use tech to cut visits

Rediff.com4 Aug 2025

"We currently manage collections for over 98 million retail and small-business loan accounts, covering a loan book of about $250 billion," says Rishabh Goel, cofounder and chief executive officer (CEO) of Credgenics, a software-as-a-service platform for debt collection. With more than 700 million smartphone users and over 450 million UPI users, digital access is everywhere.

India's EU Trade Deal Has A LONG Way To Go

India's EU Trade Deal Has A LONG Way To Go

Rediff.com18 Sep 2025

'Even if tariffs are reduced, non-tariff may still remain a challenge.'

Time To Tackle The Digital Fraud Surge

Time To Tackle The Digital Fraud Surge

Rediff.com14 Aug 2025

We propose an expert group be set up to form a national strategy on digital fraud. This group would bring together skills in financial regulation, security economics, cyber defence, and public communications, and an understanding of the Indian financial and security systems. It should lay the foundations of a coordinated approach by the Indian State in fighting digital fraud, suggest Ajay Shah and Nandkumar Saravade.

How UPI, AePS, Wallets Are Changing India

How UPI, AePS, Wallets Are Changing India

Rediff.com24 Jul 2025

UPI has catapulted India into the forefront on the global digital payments landscape. Working hand in hand, the AePS payments system is making life easy for rural folks, notes Tamal Bandyopadhyay.

Tech disrupting traditional industries, warn biz leaders

Tech disrupting traditional industries, warn biz leaders

Rediff.com13 Feb 2025

Technology is rapidly reshaping industries that have long been rooted in tradition, driving a wave of innovation that is transforming everything from finance, banking, steel to manufacturing.

Sitharaman has a message for the fintechs

Sitharaman has a message for the fintechs

Rediff.com19 Jun 2025

Finance Minister Nirmala Sitharaman on Wednesday asked fintech startups to come out with solutions to deal with the rising incidence of digital arrests, cheating by fly-by-night operators, and other kinds of cyber frauds. Speaking at the Digital Payments Awards 2025 ceremony here, the minister credited fintechs with helping speed up financial inclusion and taking the payment system to even the far-flung areas of the country.

How Business Schools Must Evolve In AI Era

How Business Schools Must Evolve In AI Era

Rediff.com20 Aug 2025

Shift from producing graduates proficient in analysis and strategy to producing graduates capable of initiating, executing, and scaling impactful actions in real-world environments, points out Ajit Balakrishnan.

0% GST On Health Insurance: Will You Really Benefit?

0% GST On Health Insurance: Will You Really Benefit?

Rediff.com11 Sep 2025

Reduction of GST on health insurance premium from 18% to 0% looks like a straight 18% reduction in what consumers pay. The truth, however, is...

'My Son Doesn't Want To Come Back To India'

'My Son Doesn't Want To Come Back To India'

Rediff.com22 Sep 2025

'Techies who did a master's there and moved to US companies look down on Indian companies who they consider as just doing body shopping.'

Amazon enters India's $15 bn diagnostics market with At-Home testing

Amazon enters India's $15 bn diagnostics market with At-Home testing

Rediff.com23 Jun 2025

Amazon India has launched Amazon Diagnostics, an at-home healthcare service that allows customers to book lab tests, schedule appointments and receive digital reports directly via the Amazon app. Initially available in six cities-Bengaluru, Delhi, Gurgaon, Noida, Mumbai and Hyderabad-the service covers more than 450 PIN codes and offers access to over 800 diagnostic tests.

Govt holds safety review after Air India crash, flight disruptions

Govt holds safety review after Air India crash, flight disruptions

Rediff.com20 Jun 2025

The ministry also said it remains committed to full transparency relating to the ongoing investigation and will follow all mandated protocols and norms in the larger interest of the highest standards of passenger Safety and convenience.

Sensex climbs 341 points amid sharp gains in global shares

Sensex climbs 341 points amid sharp gains in global shares

Rediff.com17 Mar 2025

From the Sensex pack, Bajaj Finserv, Mahindra & Mahindra, Axis Bank, Bajaj Finance, Adani Ports, ICICI Bank, Zomato and UltraTech Cement were among the biggest gainers. However, ITC, Nestle, State Bank of India, Reliance Industries, Asian Paints and Tata Consultancy Services were among the laggards.

Sitharaman on the merits of next gen GST reforms

Sitharaman on the merits of next gen GST reforms

Rediff.com2 Sep 2025

The next generation GST reforms would 'absolutely' set an economy open and transparent with further reduction in compliance burden and benefiting small businesses, Union Finance Minister Nirmala Sitharaman said on Tuesday.

Telcos seek easing of 'stringent quality of service' norms

Telcos seek easing of 'stringent quality of service' norms

Rediff.com10 Jan 2025

Continuing to push back against the stringent quality of service (QoS) norms brought in by the Telecom Regulatory Authority of India (Trai), telcos have informed the Department of Telecommunications (DoT) that collection and submission of monthly and site-to-cell-level data should be eased, officials and industry sources said. In place since October last year, the QoS norms call for data for network availability, call drop, voice packet drop rate in uplink and downlink, among other parameters, to be collected at the cell level.

GST and income tax cuts to spark sustained growth

GST and income tax cuts to spark sustained growth

Rediff.com4 Sep 2025

GST Reform 2.0, which trims tax slabs from four to two, signals a push for demand-led growth, and together with recent income tax cuts, sets the stage for sustained economic growth, experts said. The Goods and Services Tax (GST) Council on September 3 approved an overhaul of the indirect tax regime by taxing essentials at 5 per cent and other goods at 18 per cent. A new 40 per cent tax will be applicable on luxury and sin items.

Three Mega IPOs Set To Rewrite India Inc Story In 2026

Three Mega IPOs Set To Rewrite India Inc Story In 2026

Rediff.com10 Sep 2025

IPOs have been the flavour of the season for some time. But the coming together of three mega IPOs, from diverse businesses and historic relevance, could tell a story that's still in the making, points out Nivedita Mookerji.

When Workplace Stress Turns Deadly

When Workplace Stress Turns Deadly

Rediff.com13 Aug 2025

At times, this stress reaches a tipping point, resulting in tragedy. 'Organisations need to empower their people managers to foster psychological safety, where employees feel seen, heard, and supported -- not just as professionals, but as people navigating the pressures of work and life.'

Can UPI Stay Free Forever?

Can UPI Stay Free Forever?

Rediff.com2 Sep 2025

Several executives argue that UPI has the potential to grow tenfold, but warn that the absence of a monetisation model risks stagnating the real-time payments system, which has been recording all-time-high transaction volumes every year.

Why Trust In Ambani, Adani, India Inc Is Vital

Why Trust In Ambani, Adani, India Inc Is Vital

Rediff.com12 Sep 2025

Who else will take on the might of Microsoft, Google, and Amazon if not the Adanis, Ambanis, Birlas, or Tatas?, asks R Jagannathan.

How To Get Hired By India's $68 Bn GCCs

How To Get Hired By India's $68 Bn GCCs

Rediff.com17 Sep 2025

'Employers increasingly want candidates who can take AI pilots from proof-of-concept to production-ready systems.' 'That requires governance, monitoring, and ROI measurement -- skills that go beyond coding and into business impact.'

'I Won't Wait For Decades To Get Reform Done'

'I Won't Wait For Decades To Get Reform Done'

Rediff.com19 Sep 2025

'That is going to have an impact on literally every one, whether you buy a toothpaste, a safety pin, a car, shoes or medicines or you go to a diagnostic centre.'

Why Are Bankers Committing Suicide?

Why Are Bankers Committing Suicide?

Rediff.com13 Aug 2025

In the past 10 years, over 500 PSB officers have died by suicide. When targets are overwhelming, senior management and customers are both impatient, and there is constant fear, not every banker has the resilience to survive and thrive, warns Tamal Bandyopadhyay.

How Infosys Plans To Become AI-First Company

How Infosys Plans To Become AI-First Company

Rediff.com1 Jul 2025

'We have been following the micro-change philosophy, where every six weeks we implement these AI features into our internal systems, products, platforms and then release it to our employees.'

Nepal Crisis: A Wake-Up Call For India

Nepal Crisis: A Wake-Up Call For India

Rediff.com15 Sep 2025

Having control over both digital media and NGOs, it was easy for the US to topple the government and destabilise Nepal -- to undercut Chinese influence and pressure India, argues Lieutenant General Prakash Katoch (retd).

Would you buy Starlink plans at 3K-4.2K/month?

Would you buy Starlink plans at 3K-4.2K/month?

Rediff.com10 Jun 2025

The company had announced similar pricing for Sri Lanka, where its application was in advanced stages of regulatory clearance.

Kotak Bank barred from onboarding customers online, issuing fresh credit cards

Kotak Bank barred from onboarding customers online, issuing fresh credit cards

Rediff.com24 Apr 2024

Cracking down on repeated non-compliance of IT norms, the RBI on Wednesday barred Kotak Mahindra Bank from onboarding new customers through its online and mobile banking channels and issuing fresh credit cards with immediate effect after the regulator found "serious deficiencies" in the lender's IT risk management. These actions, the RBI said, are necessitated based on significant concerns arising out of Reserve Bank's IT examination of the bank for the years 2022 and 2023 and the continued failure on part of the bank to address these concerns in a comprehensive and timely manner.

Amazon Gives India $12.7B AI Boost

Amazon Gives India $12.7B AI Boost

Rediff.com11 Aug 2025

'The Indian developer community is one of the most vibrant communities.' 'Indian builders are incredibly passionate, curious, and excited to embrace new technologies.'

Tesla Hits Indian Roads But Misses Mass Appeal

Tesla Hits Indian Roads But Misses Mass Appeal

Rediff.com29 Jul 2025

Analysts believe Tesla will first focus on building the Model Y brand before expanding -- both in terms of volume and models.

Capgemini to buy WNS for $3.3 bn in AI boost

Capgemini to buy WNS for $3.3 bn in AI boost

Rediff.com8 Jul 2025

French information technology (IT) and consulting services major Capgemini on Monday said it would acquire Mumbai-headquartered WNS for $3.3 billion in cash. This could be one of the largest merger & acquisition deals in the IT services and business process management sector.

India, UK to sign trade pact on July 24; Goyal to accompany PM Modi

India, UK to sign trade pact on July 24; Goyal to accompany PM Modi

Rediff.com22 Jul 2025

Commerce and Industry Minister Piyush Goyal will accompany Prime Minister Narendra Modi to London for the signing of the free trade agreement between India and the UK on July 24, an official said on Monday. The two countries announced the conclusion of the negotiations for the trade agreement on May 6.